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As a business owner, managing your sales team and customer relationships is crucial to the success of your company. This is where a sales CRM comes in handy, as it helps you manage leads, track customer interactions, and automate your sales process. However, finding the right sales CRM can be overwhelming, especially if you’re on a tight budget.
In this article, we’ll explore the best free sales CRMs available in the market and help you choose the one that fits your business needs. We’ll cover their features, pros, and cons, and provide you with a comprehensive guide to help you make an informed decision.
What is a Sales CRM?
Before diving into the best free sales CRMs, let’s first understand what a sales CRM is and how it can benefit your business.
A sales CRM, or customer relationship management, is a software tool that helps you manage your sales process and customer interactions. It enables you to track and analyze customer behavior, automate your sales process, and improve the overall efficiency of your sales team.
By using a sales CRM, you can:
The Best Free Sales CRMs
There are several free sales CRMs available in the market, each with its own set of features and limitations. Here are the top 5 free sales CRMs:
| CRM | Features | Pros | Cons |
|---|---|---|---|
| HubSpot CRM | Lead management, email tracking, contact tracking, task management, reporting, and more. | Easy to use, customizable, integrates with other HubSpot tools. | Limited storage, limited automation, no phone support. |
| Zoho CRM | Lead management, email tracking, contact tracking, task management, reporting, and more. | Customizable, mobile app, integrates with other Zoho tools. | Limited automation, limited customization on free plan, no phone support. |
| Freshsales CRM | Lead management, email tracking, contact tracking, deal management, reporting, and more. | Customizable, mobile app, integrates with other Freshworks tools. | Limited automation, limited customization on free plan, no phone support. |
| Pipedrive CRM | Lead management, email tracking, contact tracking, deal management, reporting, and more. | Easy to use, mobile app, integrates with other Pipedrive tools. | Limited automation, limited customization on free plan, no phone support. |
| Bitrix24 CRM | Lead management, email tracking, contact tracking, task management, reporting, and more. | Customizable, mobile app, integrates with other Bitrix24 tools. | Limited automation, limited customization on free plan, no phone support. |
HubSpot CRM
HubSpot CRM is a free sales CRM that offers lead management, email tracking, contact tracking, task management, and reporting. It’s easy to use and customizable, making it a great option for small businesses and startups.
Pros:
Cons:
Despite its limitations, HubSpot CRM is a great option for businesses that are looking for a free sales CRM that’s easy to use and customizable. The platform is designed to help you streamline your sales process and improve your customer engagement.
Features
HubSpot CRM offers the following features:
HubSpot CRM’s lead management feature allows you to track and manage leads, assign tasks to team members, and create custom lead nurturing workflows. The email tracking feature enables you to track opens, clicks, and replies, and the contact tracking feature helps you keep track of your customer interactions.
The task management feature allows you to assign tasks to team members and track their progress, while the reporting feature provides you with insights into your sales performance. HubSpot CRM also integrates with other HubSpot tools, such as marketing automation and customer service software, to provide you with a complete customer engagement solution.
Pros and Cons
HubSpot CRM’s pros include:
HubSpot CRM’s cons include:
Zoho CRM
Zoho CRM is a free sales CRM that offers lead management, email tracking, contact tracking, task management, and reporting. It’s highly customizable and offers a mobile app, making it a great option for businesses that need to manage their sales on the go.
Pros:
Cons:
Zoho CRM’s highly customizable interface allows you to tailor the platform to your specific business needs. Its mobile app enables you to manage your sales on the go, which is great for businesses that are always on the move. The platform also integrates with other Zoho tools, such as Zoho Projects and Zoho Campaigns.
Features
Zoho CRM offers the following features:
Zoho CRM’s lead management feature allows you to manage leads, assign tasks to team members, and create custom workflows. The email tracking feature enables you to track opens, clicks, and replies, and the contact tracking feature helps you keep track of your customer interactions.
The task management feature allows you to assign tasks to team members and track their progress, while the reporting feature provides you with insights into your sales performance. Zoho CRM also offers a mobile app, which enables you to manage your sales on the go, as well as integration with other Zoho tools, such as Zoho Projects and Zoho Campaigns.
Pros and Cons
Zoho CRM’s pros include:
Zoho CRM’s cons include:
Freshsales CRM
Freshsales CRM is a free sales CRM that offers lead management, email tracking, contact tracking, deal management, and reporting. It’s highly customizable and offers a mobile app, making it a great option for businesses that need to manage their sales on the go.
Pros:
Cons:
Freshsales CRM’s interface is highly customizable, allowing you to tailor the platform to your specific business needs. Its mobile app enables you to manage your sales on the go, which is great for businesses that are always on the move. The platform also integrates with other Freshworks tools, such as Freshdesk and Freshchat.
Features
Freshsales CRM offers the following features:
Freshsales CRM’s lead management feature allows you to manage leads, assign tasks to team members, and create custom workflows. The email tracking feature enables you to track opens, clicks, and replies, and the contact tracking feature helps you keep track of your customer interactions.
The deal management feature allows you to manage deals, create custom deal stages, and track your sales pipeline. The reporting feature provides you with insights into your sales performance, and the mobile app enables you to manage your sales on the go. Freshsales CRM also integrates with other Freshworks tools, such as Freshdesk and Freshchat.
Pros and Cons
Freshsales CRM’s pros include:
Freshsales CRM’s cons include:
Pipedrive CRM
Pipedrive CRM is a free sales CRM that offers lead management, email tracking, contact tracking, deal management, and reporting. It’s easy to use and offers a mobile app, making it a great option for small businesses and startups.
Pros:
Cons:
Pipedrive CRM’s interface is user-friendly and intuitive, making it easy for anyone to use. Its mobile app enables you to manage your sales on the go, which is great for businesses that are always on the move. The platform also integrates with other Pipedrive tools, such as Pipedrive Marketing and Pipedrive Automation.
Features
Pipedrive CRM offers the following features:
Pipedrive CRM’s lead management feature allows you to manage leads, assign tasks to team members, and create custom workflows. The email tracking feature enables you to track opens, clicks, and replies, and the contact tracking feature helps you keep track of your customer interactions.
The deal management feature allows you to manage deals, create custom deal stages, and track your sales pipeline. The reporting feature provides you with insights into your sales performance, and the mobile app enables you to manage your sales on the go. Pipedrive CRM also integrates with other Pipedrive tools, such as Pipedrive Marketing and Pipedrive Automation.
Pros and Cons
Pipedrive CRM’s pros include:
