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Greetings, dear readers! Are you looking for a powerful CRM tool to manage your business more efficiently? If so, you might want to consider Viger CRM. In this comprehensive guide, we will explore the pros and cons of Viger CRM, its features, pricing plans, and frequently asked questions. Whether you are a small business owner, marketer, or sales professional, you will find valuable insights and tips to help you make an informed decision. Read on!
What is Viger CRM?
Viger CRM is a cloud-based customer relationship management software that helps businesses automate their sales, marketing, and customer service processes. With Viger CRM, you can manage your leads, contacts, deals, campaigns, and support tickets in one centralized platform. Viger CRM offers a wide range of features, including:
- Lead management
- Contact management
- Deal management
- Campaign management
- Support ticket management
- Custom fields and tags
- Reports and analytics
- Email integration
- Mobile app
The Pros and Cons of Viger CRM
Pros
There are several advantages of using Viger CRM for your business:
1. Easy to Use
Viger CRM is user-friendly and intuitive. You don’t need to have any technical skills to get started. The interface is clean, organized, and customizable. You can choose the modules and fields that you need and hide the ones that you don’t. You can also create your own workflows and automations without coding.
2. Affordable Pricing
Viger CRM offers flexible pricing plans that suit different budgets and needs. You can choose to pay monthly or annually, and you can upgrade or downgrade anytime. Viger CRM also offers a free plan that includes basic features and up to three users. The paid plans start at $9 per user per month and include more advanced features, such as custom reports, integrations, and API access.
3. Comprehensive Features
Viger CRM offers a rich set of features that cover the entire sales and marketing funnel. You can manage your leads, contacts, deals, campaigns, and support tickets from one platform. You can also automate your workflows, create custom fields and tags, and generate reports and analytics. Viger CRM also integrates with popular email platforms, such as Gmail, Outlook, and Mailchimp.
4. Mobile App
Viger CRM has a mobile app that allows you to access your data and tasks on the go. You can view your contacts, deals, and tickets, and update them in real-time. You can also receive notifications and alerts for important events, such as new leads, closed deals, or overdue tasks.
5. Customizable Dashboards
Viger CRM allows you to create your own dashboards and widgets that display the metrics and KPIs that matter to you. You can choose from a variety of charts, tables, and graphs to visualize your data. You can also share your dashboards with your team members or clients.
Cons
While Viger CRM has many benefits, there are also some drawbacks that you should be aware of:
1. Limited Integrations
Viger CRM has fewer integrations compared to other CRM tools. While it does offer some popular integrations, such as Gmail and Mailchimp, it lacks some essential ones, such as Zapier and HubSpot. This can limit your flexibility and productivity.
2. No Social Media Management
Viger CRM does not have any social media management features. While this may not be a dealbreaker for some businesses, it can be a disadvantage for those who rely heavily on social media marketing and engagement. You may have to use a separate tool or platform to manage your social media accounts.
3. No Advanced Automation
Viger CRM’s automation features are relatively basic compared to other CRM tools. While you can create workflows and triggers to automate your tasks, you cannot build complex workflows that involve multiple conditions, actions, and branches. This can limit your ability to customize your workflows and save time.
4. No Built-in Telephony
Viger CRM does not have any built-in telephony features. While you can integrate it with third-party telephony apps, such as RingCentral and Twilio, you may have to pay extra fees and go through some technical setup. This can be a disadvantage for businesses that rely on phone calls for sales and support.
Viger CRM Features
Now, let’s dive into the features of Viger CRM in more detail. Here are the key modules and functions:
1. Lead Management
Viger CRM allows you to capture, qualify, and nurture your leads in one place. You can import your leads from CSV files or web forms, or manually enter them. You can also assign your leads to specific team members or groups, and track their status and progress. You can create custom fields and tags to segment your leads based on criteria such as industry, location, or behavior. You can also score your leads based on their engagement and fit, and prioritize them based on their potential.
2. Contact Management
Viger CRM allows you to store, organize, and update your contacts easily. You can create custom fields and tags to capture the information that matters to your business, such as name, email, phone, address, or job title. You can also link your contacts to your leads, deals, campaigns, and support tickets, and see their related activities and history. You can import your contacts from CSV files or web forms, or manually enter them. You can also export your contacts to CSV files or Google Sheets, or sync them with your email platform.
3. Deal Management
Viger CRM allows you to manage your deals and opportunities effectively. You can create custom pipelines and stages that reflect your sales process, and drag and drop your deals from one stage to another. You can also add custom fields and tags to your deals to capture the relevant information, such as deal size, close date, or probability. You can assign your deals to specific team members or groups, and track their progress and status. You can also generate reports and analytics that show your win rate, conversion rate, and deal value.
4. Campaign Management
Viger CRM allows you to plan, execute, and measure your marketing campaigns easily. You can create custom campaigns that target specific segments of your leads or contacts, and choose from a variety of channels, such as email, SMS, or social media. You can also personalize your messages and content, and track your open, click, and conversion rates. You can generate reports and analytics that show your ROI, engagement, and revenue.
5. Support Ticket Management
Viger CRM allows you to manage your customer support tickets seamlessly. You can create custom ticket types and categories, and assign them to specific team members or groups. You can also track the status and priority of your tickets, and communicate with your customers through email or chat. You can generate reports and analytics that show your resolution time, satisfaction rate, and ticket volume.
6. Custom Fields and Tags
Viger CRM allows you to create custom fields and tags that suit your business needs. You can add any type of field, such as text, number, date, dropdown, or checkbox, and assign them to any module. You can also create custom tags that label your records based on any criteria, such as interest, behavior, or location. You can use your custom fields and tags to segment your data, personalize your messages, or generate reports and analytics.
7. Reports and Analytics
Viger CRM allows you to generate reports and analytics that help you monitor and improve your performance. You can choose from a variety of pre-built reports and charts that show your key metrics, such as pipeline value, revenue, or conversion rate. You can also create custom reports that filter and group your data based on any criteria, such as date range, stage, or user. You can export your reports to CSV files or PDFs, or share them with your team members or clients.
8. Email Integration
Viger CRM allows you to integrate your email platform with your CRM data. You can connect your Gmail, Outlook, or Mailchimp account and sync your emails and contacts automatically. You can also track your email opens, clicks, and replies, and see them in your CRM records. You can use your email templates and campaigns to communicate with your leads and contacts, and personalize your messages based on their behavior and preferences. You can also schedule your emails and follow-ups, and set reminders for important events.
Viger CRM Pricing Plans
Viger CRM offers three pricing plans: Free, Standard, and Professional. Here are the features and prices:
| Features | Free | Standard | Professional |
|---|---|---|---|
| Users | 3 | Unlimited | Unlimited |
| Contacts | 1000 | Unlimited | Unlimited |
| Leads | 1000 | Unlimited | Unlimited |
| Deals | 1000 | Unlimited | Unlimited |
| Campaigns | 5 | Unlimited | Unlimited |
| Support Tickets | 5 | Unlimited | Unlimited |
| Email Integration | Gmail Only | Multiple Platforms | Multiple Platforms |
| Reports and Analytics | Basic | Advanced | Advanced |
| Pricing | Free | $9/user/month | $18/user/month |
Viger CRM FAQs
1. What is Viger CRM?
Viger CRM is a cloud-based customer relationship management software that helps businesses automate their sales, marketing, and customer service processes.
2. How much does Viger CRM cost?
Viger CRM offers a free plan that includes basic features and up to three users. The paid plans start at $9 per user per month and include more advanced features, such as custom reports, integrations, and API access.
3. What are the key features of Viger CRM?
Viger CRM offers a wide range of features, including lead management, contact management, deal management, campaign management, support ticket management, custom fields and tags, reports and analytics, email integration, and mobile app.
4. Does Viger CRM have a mobile app?
Yes, Viger CRM has a mobile app that allows you to access your data and tasks on the go. You can view your contacts, deals, and tickets, and update them in real-time.
5. Can I customize Viger CRM?
Yes, you can customize Viger CRM by creating custom fields, tags, pipelines, stages, workflows, and automations. You can also choose the modules and features that you need and hide the ones that you don’t.
6. Does Viger CRM integrate with other apps?
Yes, Viger CRM integrates with several popular apps, such as Gmail, Outlook, Mailchimp, Zapier, and Twilio. You can also use its API to build your own integrations.
7. Is Viger CRM suitable for my business?
It depends on your business needs and goals. Viger CRM is suitable for small and medium-sized businesses that want to streamline their sales, marketing, and customer service processes. It is particularly useful for businesses that value affordability, ease of use, and comprehensive features.
The Bottom Line
After reading this guide, you should have a better understanding of what Viger CRM is, how it works, and whether it’s right for your business. Viger CRM has many benefits, such as ease of use, affordability, comprehensive features, mobile app, customizable dashboards, and email integration. However, it also has some drawbacks, such as limited integrations, no social media management, no advanced automation, and no built-in telephony.
If you are interested in trying Viger CRM, you can sign up for a free account and test its features. You can also compare it with other CRM tools and read reviews from other users. Remember to choose a CRM tool that fits your business needs and goals, and that helps you achieve your desired outcomes.
Thank you for reading this guide, and we wish you success in your CRM journey!
